General Terms & Conditions Boutique Hotel Brecon

***Our Covid cancellation policy

There are no deposits taken on bookings and no cancellation fees if government Covid travel restrictions (locking down your area or ours) affect your booking.

***Holiday Insurance

In common with all accommodation providers we strongly recommend

that guests take out holiday insurance just in case you are forced to change

your plans. Make sure your insurance covers you (many now do) in the eventuality that you have to self isolate due to Covid and are not able to travel.

Our cancellation policy is free cancellation up to 7 full days before your arrival date. The cancellation fee for bookings cancelled less than 7 full days before your arrival date is the full booking price.

Prices

Our room prices are based on two people sharing a double en-suite room per night and includes breakfast. No more than two people can stay in each room.

All rooms are available for single occupancy with a deduction, but a minimum price of £84 which is based on our classic room. We are sorry but we do not normally offer single occupancy discounts to our rooms in peak season.

Our terms & Conditions

Check-in: Our check in times are between 4pm and 8pm We would be very grateful if you could provide us with an estimated arrival time within this period. If you realize you will be arriving later than 8pm please call, text or whats app us on 07703 151172  to let us know you are still coming and to ensure we are there to receive you.

Once you have checked in you will be able to come and go as you like with your own access keys.

Checkout: We ask guests to check out of their rooms by 10:30am. We may be able to allow a later check out time depending on room bookings on the day. Please check with us in advance of your stay.

 

Children: We regret that we do not accept children under the age of 16 as we do not have family rooms.

Young people: Any guests aged 16 – 19 years old must be accompanied by someone 20 years or older.

Booking age: You must be 20 years old or over to book a room.

 

En-suite: Each en-suite is different. If you would prefer a bath or a walk in shower, please let us know at the time of booking. Although we cannot guarantee it, we will do our best to accommodate your preference.

 

Smoking and Vaping: We operate a strict no-smoking and no-vaping policy throughout the building (this also applies to electronic cigarettes). Smoking is permitted outside where ashtrays are provided.  It is against the law to smoke in a building. Out of fairness to the next guest and to maintain our integrity as a clean and non-smoking establishment, please do not smoke in your bedroom. If we deem there to be a smell of smoke after your departure which disrupts or affects future bookings, we will make a charge to compensate us for this. We would charge a minimum of an amount equal to a further night’s stay plus the cost of cleaning the room.

 

Damage: We reserve the right to charge for the replacement, cleaning or repair of any item(s) belonging to The Coach House or the fabric of the house itself, damaged either willfully or because reasonable precautions have not been taken. In this event your card will charged without prior consent being required for the costs incurred you will be notified by email.

 

Lost Keys: On check in, you will be issued with a room key and a front door fob. It is your responsibility to ensure safety of your keys and key ring at all times and return them at the end of your stay on check out. Failure to do so will be subject to a minimum lost key charge of £55.

 

Parking: We have limited private car parking spaces for guests arriving by car. We cannot accept liability for any damage or theft to vehicles whilst parked within our car park and space is on a first come basis.  We also have a 35 space public car park behind our private car park that is safe and free to park, so parking is never a problem.

 

Alcohol: We have our own alcohol licence. Guests are not allowed to consume their own beverages, alcoholic or otherwise in the public areas (dining area/lounge and Garden) of the house or grounds due to our licensing restrictions.

 

Food: Your breakfast is included in your room rate. We ask our guest not to consume any others food apart from ours in the bedrooms or communal areas of The Coach House. Any takeaway food consumed in our bedrooms will be charged to cover stains and lingering odors.  Should you wish to take exclusive use of The Coach House with all bedrooms to celebrate a special occasion, we are happy to cater for a dinner party for you. Please contact us to discuss your requirements.

 

Pets: Although great animal lovers ourselves we can’t allow pets as sadly allergies are a problem these days. We do have our own dog but he is not given access to any part of the building that guests use.

Payment by credit or debit card (Visa or MasterCard only)

I will need to take valid credit card details to secure your booking.

If you decide you would like to pay by BACS or cash I will still need to retain your card details as a security.

 

We may pre authorize your card for the full amount 10 days before your arrival. The card is not charged just pre authorised.

I will need your card number, expiration date, security number, address with postcode linked to your card.

 

Payment by bank transfer:  We are happy to take payment by bank transfer.

Balance payments made by BACS needs to arrive into our account at least 10 days before your arrival date.

Bank Transfer

Please ask us for the account details if you would like to pay by bank transfer.

Cancellation:

More than 8 days before arrival date, guests can cancel for free.

7 days or less before day of arrival, guest will be charged 100% of the total booking cost. 

If we do need to cancel your booking due to circumstances beyond our control we will inform you as soon as possible but will not be responsible for rearranging your accommodation and will not be liable for any compensation.

If your stay with us is reduced:  After you check-in with us, If for any reason your stay is cut short or you reduce the number of nights, rooms, people or monetary value of the total booking, full payment will be required for the remainder period of your booking and any cancellation charges will be charged to your card.

Circumstances Beyond Our Control: Circumstances Beyond Our Control: We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) adverse weather conditions, fire, riot, war, terrorist activity (or threat of such activity), industrial dispute, natural disaster, disease outbreak/epidemic/pandemic or injuries and death of an individual(s) through accidental circumstances unconnected with The Coach House. By making a booking you are accepting responsibility for any damage or loss caused by yourself or a member of your party. Full payment for any such damage or loss must be paid to the provider upon demand. If you fail to do so, you will be responsible for meeting any claims subsequently made (together with our own and the other party’s full legal costs) as a result of your actions.

Group Booking

Booking three or more rooms: If you wish to book three or more rooms, we will require payment of 50% of the total booking cost paid by bank transfer at your time of booking/1 year in advance of your arrival date and the balance 28 days before your arrival date. Our group booking cancellation policy will be applied to your booking.

Group booking cancellation policy:

Between 1 year and upto 28 days before arrival date the cancellation fee is 25% of the total cost of the booking. (Therefore half of the 50% deposit will be returned).

7 days or less before day of arrival, guest will be charged 100% of the total booking cost.

Insurance: In common with all accommodation providers we strongly recommend that guests take out holiday insurance just in case you are forced to change your plans.

Business traveller or Company Booking: If you wish to make a company booking for your team or individuals, please give us a call as we will be able to arrange payment by invoice or other ways that will be acceptable to you.

Behaviour

Any guest behaving in a manner that is insulting, inappropriate, aggressive or disturbing to staff or other guests will be required to leave the premises immediately and full payment for the stay will be charged. Any damage to property will be charged at full new replacement value.

Attempts to run any illicit business transactions will not be tolerated. The police will be informed and the guest will be required to vacate the property immediately. Full payment for the stay will be charged. Any damage to property will be charged at full new replacement value.

All decisions made by the owners are final.