General Terms & Conditions

Prices

Our room prices are based on two people sharing a double en-suite room per night and includes breakfast. No more than two people can stay in each room.

All rooms are available for single occupancy with a deduction, but a minimum price of £70 which is based on our classic rooms. We are sorry but we do not normally offer single occupancy discounts to our rooms in peak season, week-ends, bank holidays or special events.

Our terms & Conditions

Check-in: Our check in times are between 4pm and 8pm We would be very grateful if you could provide us with an estimated arrival time within this period. If you realize you will be arriving later than 8pm please call, text or whats app us on 07703 151172  to let us know you are still coming and to ensure we are there to receive you. We are also happy to offer check in from 10am to 12 noon, subject to the room being available, but please call or email us to enquire first before your arrival date.

Once you have checked in you will be able to come and go as you like with your own access keys.

Checkout: We ask guests to check out of their rooms by 10:30am. We may be able to allow a later check out time depending on room bookings on the day. Please check with us as you check in.

Children: We regret that we do not usually accept children under the age of 15. As we do not have family rooms, children will require their own room and prices will be charged at our normal rates.

En-suite: Each en-suite is different. If you would prefer a bath or a walk in shower, please let us know at the time of booking. Although we cannot guarantee it, we will do our best to accommodate your preference.

Smoking: We operate a strict no-smoking policy throughout the building (this also applies to electronic cigarettes). Smoking is permitted outside where ashtrays are provided.  It is against the law to smoke in a building. Out of fairness to the next guest and to maintain our integrity as a clean and non-smoking establishment, please do not smoke in your bedroom. If we deem there to be a smell of smoke after your departure which disrupts or affects future bookings, we will make a charge to compensate us for this. We would charge a minimum of an amount equal to a further night’s stay plus the cost of cleaning the room.

Damage: We reserve the right to charge for the replacement, cleaning or repair of any item(s) belonging to The Coach House or the fabric of the house itself, damaged either willfully or because reasonable precautions have not been taken. In this event your card will charged without prior consent being required for the costs incurred you will be notified by email.

Lost Keys: On check in, you will be issued with a room key and a front door fob. It is your responsibility to ensure safety of your keys and key ring at all times and return them at the end of your stay on check out. Failure to do so will be subject to a minimum lost key charge of £25.

Parking: We have limited private car parking spaces for guests arriving by car. We cannot accept liability for any damage or theft to vehicles whilst parked within our car park and space is on a first come basis.  We also have a 35 space public car park behind our private car park that is safe and free to park, so parking is never a problem.

Alcohol: We have our own alcohol licence. Guests are not allowed to consume their own beverages, alcoholic or otherwise in the public areas (dining area/lounge and Garden) of the house or grounds due to our licensing restrictions.

Food: Your breakfast is included in your room rate. We ask our guest not to consume any others food apart from ours in the bedrooms or communal areas of The Coach House. Any takeaway food consumed in our bedrooms will be charged to cover stains and lingering odors.  Should you wish to take exclusive use of The Coach House with all bedrooms to celebrate a special occasion, we are happy to cater for a dinner party for you. Please contact us to discuss your requirements.

We offer a supper service on particular days. If you would like supper please let us know in advance of your arrival.

Pets: Although great animal lovers ourselves we can’t allow pets as sadly allergies are a problem these days. We do have our own dog but he is not given access to any part of the building that guests use.

Deposit: We charge 50% of the total at the time of booking as your deposit. You can then settle the balance at check out. Your booking will NOT be complete or fully confirmed until we have received your deposit.

Payment by credit or debit card

I will need to take your credit card details for your deposit.

If you decide you would like to pay by BACS or cash I will still need to retain your card details as a security.

I will need your card number, expiration date, security number, address with postcode linked to your card.

Payment by bank transfer / online Payment (Paypal) / cheque :  We are happy to take the deposit or the full booking amount by bank transfer, paypal online payment or cheque please ask for details for paypal.

Balance payments made by cheque or BACS needs to arrive into our account at least 10 days before your arrival date.

Bank Transfer

The Coach House Brecon

NatWest Bank, Brecon Branch, 27 High Street, Brecon, Powys LD3 7LF

Account number 86669672

Sort code 51 81 27

 

Cheque

Payable to ‘The Coach House Brecon’

Sent to

The Coach House Brecon

12 Orchard Street

Llanfaes,

Brecon

LD3 8AN

Cancellation: From time of booking to 14 days before the arrival date, we will charge 50% 0f the booking cost.

After that time: 

Less than 14 days but more than 7 days before arrival date, guests will be charged 75% of the total booking cost.

7 days or less before day of arrival, guest will be charged 100% of the total booking cost.

On cancellation if the fee is more than the deposit charged the balance will be charged to the credit or debit card that the deposit was used for unless another card or option is requested by the guest and the balance fee successfully charged.

If your stay with us is reduced:  After you check-in with us, If for any reason your stay is cut short or you reduce the number of nights, rooms, people or monetary value of the total booking, full payment will be required for the remainder period of your booking and any cancellation charges will be charged to the card you used to book.

Circumstances Beyond Our Control: We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) adverse weather conditions, fire, riot, war, terrorist activity (or threat of such activity), industrial dispute, natural disaster, or injuries and death of an individual(s) through accidental circumstances unconnected with The Coach House.
By making a booking you are accepting responsibility for any damage or loss caused by yourself or a member of your party. Full payment for any such damage or loss must be paid to the provider upon demand. If you fail to do so, you will be responsible for meeting any claims subsequently made (together with our own and the other party’s full legal costs) as a result of your actions.

Booking three or more rooms: If you wish to book three or more rooms, we will require payment of 50% of the total booking cost at your time of booking and the balance 28 days before your arrival date. Our cancellation policy will be applied to your booking and the 2% card charge applied.

Insurance: In common with all accommodation providers we strongly recommend that guests take out holiday insurance just in case you are forced to change your plans.

Payment at check out:   We accept credit cards (visa and mastercard), debit cards and Cash.

Paying CASH

If you wish to pay your balance by CASH there will be a 2% DISCOUNT on your bill.

We do not accept American Express.

Business traveler or Company Booking: If you wish to make a company booking for your team or individuals, please give us a call as we will be able to arrange payment by invoice or other ways that will be acceptable to you.