Our COVID-19 Policy

Our cancellation policy

There are no deposits taken on bookings and no cancellation fees if government Covid travel restrictions (locking down your area or ours) affect your booking.

Holiday Insurance

In common with all accommodation providers we strongly recommend

that guests take out holiday insurance just in case you are forced to change

your plans. Make sure your insurance covers you (many now do) in the eventuality that you have to self isolate due to Covid and are not able to travel.

Our cancellation policy is free cancellation up to 7 full days before your arrival date.

Covid-19 procedures and policy at The Coach House Brecon

We have reassessed every aspect of our business to be able to offer our well known Coach House hospitality in a safe environment so that all our guests can relax and enjoy their stay and this stunning area.
We receive updates and guidance from many resources such as Visit Wales, Visit Britain, World Health Organisation, UK Government, Health and Safety Executive, Public Health Wales, World Health Organisation, UK Hospitality and the B&B Association.

We have 6 rooms but will not be using all rooms at any one time which will enable us time to complete the extensive cleaning procedures that we have implemented.

Pre arrival

We will be emailing you a registration form to fill in prior to your arrival so that you will not need to do that when you arrive.

We have created our guide/welcome book online. This will have all the information that used to be in the room book and our activities/sightseeing leaflets. I will send you this link before you arrive.

To keep you, all our other guests and ourselves safe we politely request that if you are displaying any symptoms of Covid-19 that you call us to postpone your stay. These include; A high temperature, a new and persistent cough and changes in your ability to taste and smell.
If you have been in close contact with anyone who has tested positive for Covid-19 in the 14 days before your stay or been contacted by a track and trace agent and asked to self isolate please call us to postpone your stay.

Arrival and check in

Check in is between 4pm – 8pm. We will ask if you could estimate your arrival time for us.

When entering the property please allow us time to step back when the door/gate is opened for you. If you require help with your luggage please let us know in advance so I can be prepared.

On arrival I will show you the dedicated guest corridor and fob system for re-entering the property and take you to your room. You can come and go as you please once checked in.

Our check-in process has been streamlined to allow for a reduced-contact experience.

Hand sanitiser is available at the front and rear entrances to the property and a screen shield installed at the reception area.

All keys and fobs are sterilised in between bookings.

Unfortunately I won’t be able to offer you drinks and cake on arrival as we usually would.

During your stay

If you have any questions or need items replenished or assistance during your stay simply dial 25 on the phone in your room or text/Whatspp me on 07703151172.

We have removed reading books, welcome books and guide leaflets. The room information and sightseeing and local activities information is now in our digital guide.
If you would like to borrow a book I can let you know the ones that we have. Each borrowed book when returned will be bagged and left for a week.

To contact us during your stay dial 25 from the phone in your room or text or Whatspp me on 07703151172.

When walking through the property we will ask that you please use your discretion and consideration by keeping a social distance of 2 metres between yourself and other guests and not crossing on the stairs.

Surfaces throughout the property such as screens, door handles, stair handrails, will be regularly cleaned and sanitised throughout the day but please remember to use the hand sanitiser supplied and most of all wash your hands.

We have a toilet facility in reception but have decided to not allow its use. We ask that guests use the bathrooms in their bedrooms.

Bedrooms and bathrooms

At the moment we have decided to remove pens and notepads and excess cushions.
Following the guidance for everyones health rooms will not be entered or serviced during your stay (except in an emergency).
Towels replaced on request. Safe procedure for this is detailed in each room.
For the rooms that have robes (our superior king rooms and the mini suite) these will be laundered after each stay even if they appear not to have been used.

In room consumables
All consumable items supplied in your room are new for each guest’s stay. So to limit waste we will ask you before you arrive to let us know the items you would like from a list that we will send to you.
During your stay when you need anything replenishing just let us know.
To contact us during your stay dial 25 from the phone in your room or text or Whatspp me on 07703151172.

Recycling and general waste containers are set up in the courtyard for you to use. We recycle as much as possible here in Wales! We also wanted to offer this for your comfort as we will not be emptying your room bins during your stay.

We will not be providing guest masks so please bring these with you.

As everyone who has stayed with us or seen our reviews will know cleanliness is paramount at The Coach house.

Every guest bedroom and en-suite will be fully cleaned and sanitised before each stay.
All bed linens are laundered at high temperatures after each stay
Mattress protectors, duvet protectors and pillow protectors are all removed and laundered between stays.

Fabric items such as mattresses, pillows, cushions, carpet, chairs and other furniture is sprayed with an approved sanitising solution, which is effective in killing Covid-19 but otherwise harmless to you and us.

Linens, towels and robes are laundered on a high heat. Slippers (superior king rooms and mini suite) and all consumables are replaced before each stay.

Surfaces throughout the guest areas of the property are are thoroughly sanitised and cleaned continuously throughout each day.
We implemented a ‘new normal’ cleaning/sanitising regime back before lockdown and are very familiar with the very extensive nature of the process and are constantly checking on updated guidelines.

We have Internal regulations that require everyone working in the property to wear the appropriate PPE and to wash their hands frequently.


About dining at the Coach House…
We can seat 5 couples socially distanced in our large dining room.
When dining in the dining room you do NOT need to pre order your breakfast but you will need to choose a time.
Please let me know if you have specific dietary requirements.

Breakfast times need to be requested before 6pm the evening before.
If your chosen breakfast time is already taken we will get back to you with other available options.

There are many restaurants offering takeaway and delivery meals in the local area so if you decide you would prefer that option rather than dining out just let us know and we can assign a dining table and time in our dining room for you.

Check out and payment

Check out is by 10:30am.
We are currently not able to offer late check out’s as we have a minimum number of hours in-between bookings to adhere to.

We have our reception desk screened. There will be a container placed on the reception desk for you to place your keys into on check out ready for re sanitising.

If you would prefer me to take payment without you using the card terminal I can take payment on your arrival day morning.

Post check out
Please inform us if you receive a notification that you have been identified as having been in close contact with someone testing positive for Covid-19 in the immediate time before/during your stay or if you test positive for Covid-19 within 7 days of your stay.

Thank you.