This Privacy Notice explains how we at a The Coach House use any personal information we collect about you.
What information we collect about you
When you make a booking with us we collect the names of all the guests who will be staying, the Home address, email address and telephone number of the person making the booking. We also collect a debit or credit card number to secure the booking. This is not charged at this time.
How we use the information we hold on you
We use your home address as part of the card payment processing to validate the card.
We will use your email address to send you confirmation of the booking and an email with more details on how to find us and other information you may find useful for your stay.
After your stay you will receive an email from our booking system/Tripadvisor asking you to review your stay with us.
We will not use your telephone number to contact you unless it for an emergency and/or we have been unable to contact you by email.
How is your data stored
All of the personal and debit/credit card data you supply us, as part of the booking process, is stored securely either with booking.com if you booked through them or on your filled out booking sheet if you booked directly with us.
We will not share your information with any third party unless there is a legal reason for doing so.
We would like to stay in touch with you to send information about the B&B, any special offers we may have or local events. We send occasional newsletters (normally quarterly) to people on our distribution list. The distribution list is managed by a secure third party, Mailchimp.
If you would like to receive these newsletters please click here
You may change your preferences or unsubscribe via Mailchimp at any time.
Neither we nor Mailchimp will pass your details onto any third party
We are required by law to collect the following information on all our guests. We do this by asking you to complete a registration form on arrival.
For commonwealth guests;
- Name and nationality
For non commonwealth guests;
- Name, nationality, passport number, address of next destination
We will keep these forms safely in a locked filing cabinet. We are required to keep these registration forms for a year and show them to a police officer if they request to see them. We will destroy these forms by shredding 12 months after your stay.
Access to your information
You have the right to request a copy of the information we hold about you. If you would like a copy of this information please email us at firstname.lastname@example.org
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
You can set your browser not to accept cookies. See www.aboutcookies.org for more information.
We have 4 cameras on the outside of the B&B. One looks down at the main entrance door and along the front of the building another looks down at the garden gate from inside the back garden, the third overlooks the patio and back garden and the fourth looks at the back guest entrance. There are also 2 cameras inside the building. One in the internal guest access corridor and one in the breakfast room. None of the cameras are pointed at the landings, guest bedrooms , doors or windows.
We use these cameras for the security of our property, ourselves, our animals, our guests and our guests’ property and the one in the breakfast room is to aid efficient breakfast service.
The data is recorded securely online and is only kept for 10 days.
The only people to have access to this data are B&B owners, Kayt and Hugh Cooper. The data is password protected.
Data Protection Compliance Officer
For all enquiries on Data Protection and monitoring for internal compliance of the GDPR within the our organisation, please write to:
Data Protection Officer. The Coach House, 12 Orchard Street, Brecon LD3 8AN